Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. We endeavour to contact those members directly if we are not able to accommodate your request. However, we may close one of the Tunnels, usually at night, to carry out maintenance. Merseytravel fast tag account login. This is likely due to your active Direct Debit payment date on your account. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. If your vehicle is subject to Statutory Off Road Notification (SORN) you must declare it immediately either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. Exceeding the speed limit is the only endorsable offence under the byelaws. If you have not told us that you have changed your vehicle you will have to pay the full toll. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. You can appeal within one month of the date of your decision outcome. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels I have read and accepted the terms and conditions. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). We aim to have normal service resumed as swiftly as possible. Receipts are available for viewing and downloading up to 6 months after your journey. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Get In Touch webform and complete the Fix It / Report It option. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. You can apply for free travel through the Mersey Tunnels if: Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. To request a receipt, please have your card payment details available and click here. We aim to have normal service resumed as swiftly as possible. We are unable to provide a copy of the receipt of this type of payment. 75 per hour. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. Our passenger charter sets out any compensation you may be entitled if this does happen. (Form to be completed in black . Mersey Tunnels | Merseytravel If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change.. FASTag Breeze through long lines at toll plazas with IDFC FIRST Bank FASTag - FIRSTForward. you are over 65 and receive the highest rate of Attendance Allowance; If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. I have a foreign licence plate can I still register? We recommend that you check the rules for the type of ticket you hold before making a claim. Yes, it is a condition of issue that is strictly monitored. Penalty surcharge 60. Click here to find out more about T-FLOW and calculate how much you can save. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. We are sorry for any inconvenience caused. The User shall not sell, tamper with or wilfully damage the Fast Tag. Share Your Details. No trains are running from the station. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. your current council tax bill, or a utility bill with your name and address dated within the last 3 months Your phone company may add its own access charge, but they will tell you about this. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. Mersey Tunnels introduce T-FLOW the new scheme that replaces the Fast Tag system as the quick easy pre-payment option for travelling through the Mersey Tunnels. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. You can cancel your T-FLOW account at any time . If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. ICICI Bank - Home. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). Both Mersey Tunnels are open 24 hours a day, 364 days a year (on Christmas Day only Kingsway (Wallasey) Tunnel is open). The tag has a validity of 5 years and after purchasing . Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. You can now do this online via our website www.merseytunnels.co.uk - simply cancel the previous Direct Debit (which you do via your online account), wait three days and then set up a new one online. T-FLOW account. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. This application provides the best possible management for your Mersey Tunnels Fast Tag. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. Customers have the option to open a personal or business T-FLOW Account. The discount is allocated to your T-FLOW account. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Buy FASTag. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. What do the traffic light and lane display messages mean? Residents can apply online via our website www.merseytunnels.co.uk. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Or, you can visit a Merseytravel Centre in person for further support. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. Please note - we cannot replace lost or stolen passes via email. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). Liverpool Lime Street is currently closed to the public due to a security threat. Please have the bank sort code and account details to hand. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. What if I have multiple cars in my household? The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. Do I need to attend court? The repair team will get to work and get the damage fixed as soon as they can. You can cancel your T-FLOW account at any time . You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. For a renewal, please complete the renewal form below. How do I calculate my monthly Direct Debit Payment? You must carry your personal identity pass and be travelling in your nominated vehicle. New customers can register for a T-FLOW account online. We will need to see proof of your address. TERMINATING OR ENDING THIS AGREEMENT Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. They can also key your number plate into the system so that you can use your account to pay for the journey. We are sorry for any inconvenience caused. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. The tunnels debt was paid off long ago, why are we still paying tolls? These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. you receive the enhanced rate of the mobility component of the Personal Independence Payment; Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. Penalty surcharge 60, 350 per hour. Due to the elections last year, instead of being a . For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. Log in to manage your Mersey Tunnels account. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. No trains are running from the station. Check out some of our frequently asked questions online. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. We aim to have normal service resumed as swiftly as possible. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. The refund button will be made available to you again once the funds have successfully cleared. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). You must travel through an attended toll booth to receive the free journey. The tour will take approx two hours. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. Any payments made using a mobile device (e.g. Merseytravel shall use its reasonable endeavours to process your Application request within 30 days of receipt of the completed Application and supporting documentation into our office It is the Account Holder's responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. With over 70,000 journeys a day, the tunnels are critical to the social and economic wellbeing of our region, so continued investment is needed to keep them running both efficiently and safely. We aim to have normal service resumed as swiftly as possible. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. Mersey Tunnels T-FLOW - Scheme Terms of Agreement, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. They will be contacted directly to discuss transferring to T-FLOW over the coming months. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. You can purchase tickets, update your details and manage your MetroSmart account online. 3. Our telephone number is 0151 330 1004. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. Take your form, a passport. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . Try using the savings calculator to see how much you can save using T-FLOW. For all other users the Class 1 toll is 2.00. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. I have registered my plate on line and it wont read. Once payment has been approved, the barrier will rise. I am an existing Fast Tag customer do I have to move to T-FLOW? The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. You receive the enhanced rate of mobility component of the Personal Independence Payment. T-FLOW is available for all vehicle classes and removes the need for cash. or pay for any additional journeys by cash or card. Merseytravel's budget meeting will be held this Thursday 3rd February at 2pm at 24 Hatton Garden, Liverpool, L3 2AN (which is open to the public). We usually operate a reliable service however sometimes things can go wrong. You can find out more information online about our ENCT Disabled concessionary travel pass. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. You may find the answer or help you need there. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Misuse of the concession may lead to prosecution. What is the maximum gross vehicle weight permitted in either of the tunnels? Step 2. Minimum charge one hour. Each of the paragraphs within this agreement operates separately. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Payment will be made directly to the bank account from which the Direct Debit is taken. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. No trains are running from the station. One of the benefits of T-FLOW is that you can manage your account online. You must notify Merseytravel of any change to your address, vehicle registration or personal information. Our online application process, or address change, will automatically verify your residency. Enter the amount you want to be refunded and click Submit. No discounts will be given on cash or card payments. Can I ride my bicycle through the tunnel? Minimum charge one hour. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. -If you change your nominated vehicle you must let us know by calling. Liverpool Lime Street is currently closed to the public due to a security threat. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. The easiest way to apply for Merseylink membership is online here. T&C apply. We aim to have normal service resumed as swiftly as possible. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. The discount is only available to eligible, registered T-FLOW accounts for personal journeys. Get in Touch Before. Do I have to be in the vehicle to use the concession? or What happens if I change my vehicle or it is stolen? We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? If the number plate does not meet these requirements it will not be read by the ANPR camera located in the toll lane and you must pay by cash or debit / credit card to proceed with your journey. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. your V5C vehicle registration form showing the vehicle is registered to your address. 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