If you wish to change a delivery date or arrange for collection of the goods following our agreement to accept their return, please contact our Customer Services team on 03330 150 501 who will liaise with our 3rd party logistics partner and the store. I would like to return some leftover flooring. If you will not be present at the time of the delivery, please ensure the person accepting the goods on your behalf is aware of this requirement. Goods will not be left in an area which is unattended and will be returned to the 3rd party couriers premises until a new delivery date has been confirmed. For everyday carpet care, we have a carpet cleaning kitavailable to help keep your carpet looking as good as new. Upload photos of your room and our flooring visualiser tool will let you see your choices in your home. 10000% recommended! The evening before your delivery, you will receive an SMS confirming the 2-hour slot your order will arrive, including a tracking link. Details are available on request. Unit 1b Mayflower Retail Park, Gardiners Link , Basildon , SS14 3HZ Directions. Tapi Carpets & Floors has 5 stars! These additional costs are to be met by the customer. Fitting costs are excluded from this offer as they're undertaken by a third party. Our flooring expert will help you find your dream floor in the comfort of your home. When estimating the appropriate amount of coverage for your installation approximately 5% (rounded up to the nearest box) should be added to your order to allow for colour matching between boxes and wastage during fitting. Experience level Qualified accountant. This does not affect your statutory rights and in the event of the goods being faulty, these will be replaced. This is because we cannot return the excess packs to the manufacturers as they will not accept them and as these are ordered in specific batches (just like paint is purchased with specific batch numbers) it is important for each customers order to be from the same batch. It's quick and easy and you'll have a decision in minutes! We'd be absolutely delighted to visit you at home and measure your space for free. Whilst you want to insulate your room, you also want the heat to be able to flow up and into the room. Some of our floors carry up to 20 years wear guarantee! A lower tog rating will transmit underfloor heating more efficiently. Job in London - England - UK , BR6 0JU. All carpets benefit from the use of good quality underlay. England Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. Return policy details; The seller won't accept returns for this item. Can I pay for my order in monthly installments. Location Orpington, Kent, United Kingdom, United Kingdom. +MORE Get Deal Expires Dec 21, 2022 50% OFF Enjoy up to 50% savings on Flooring Ideas at Tapi It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy at home installation, and on the rare occasion of a complaint being raised regarding the fitting, Tapi will manage the complaint between yourself and the fitting partner. Our pledge is valid for 14 days after your order is confirmed. 45 minutes. Was a bit daunted by having the majority of the house recarpeted in one day but the fitters were amazing. Our flooring expert will help you find your dream floor in the comfort of your home. Book a convenient appointment online. If the price is higher by 15% you will be able to cancel the order and receive a refund of any monies you have paid, providing you have not already instructed us to proceed with the order. To arrange your refund, simply contact the branch where you placed your order, alternatively you can contact Customer Support via the Submit a Request button and if you supply your order details, they will put you in touch with the right person who can provide further assistance. There's no deposit to pay and you can spread your balance out over 12, 24, 36 or 48 months (minimum spend required). If you have purchased your carpet, accessories and underlay from us, along with our Delivery & Care Package and let us arrange your fitter, then you will qualify for the 10 year fitting satisfaction guarantee. - Oliver @ Tapi LP Lunika Popat 3 reviews GB Aug. 19, 2022 Invited If you would like us to deliver and fit your flooring, you'll need to purchase our Delivery & Care Package for 39, and the delivery costs are included within this. I look forward to the supply, and fitting, of my chosen carpet, in the fullness of time, to the same high standards. The second reason is known as a line fault and is caused by an issue in the carpet manufacturing process, resulting in a visible line of higher pile along the length of your carpet that won't disappear over time. Loop carpets are a great choice as any pet hair tends to sit on top of the carpet, making it much easier to vacuum. These will apply when an order has been placed even if only a deposit has been made within a store. Tapi Carpets & Floors Ltd Firm Ref No. The fees quoted are for the goods shown on the order only. Check they are for the correct colour, size, and options selected, and that they are examined for apparent faults or damage at the time of delivery and before installation. Please confirm you would like to subscribe to our newsletter? Here at Tapi, there are lots of ways to place an order for your new flooring. Now closed Open Saturday 09:00 - 18:00. The returns states: When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. You can also send an email to [emailprotected] or try our Live Chat service in the bottom right hand corner of the website. Reply from Tapi Carpets & Floors. We retain full responsibility for the products Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter. Areas over 12 square metres, unless stated otherwise, should be fully stuck down using a suitable adhesive. If we are arranging the installation of your flooring, our home consultant, estimator or the fitting partner may advise that some remedial work is needed such as smoothing compound or ply boarding before your new floor can be fitted. New paintwork and wallpaper are especially vulnerable and should be allowed to dry fully. No-one is answering the phone in Customer Support, what can I do? Goodluck but it doesnt sound like a full refund will be provided. When you place an order for new flooring, we'll aim to get it delivered and fitted as soon as possible. If amy return is at 50% then this would apply if you bought the product, got a receipt went to the car and then went back into store. Click on a basket to view added products or progress you order. - Preparing, packaging and delivering your new flooring. Here's the criteria your purchase must meet to be eligible for a refund: You must have purchased the item within [X] calendar days The item must be unused, in its original condition The item must be in its original packaging You must be able to provide a proof of purchase Final sale items are not eligible for a refund You need to pay special attention to tog ratings if you've got underfloor heating. It's quick and easy and you'll have a decision in minutes! You can help to speed up this process by regularly vacuum cleaning the line to bring the pile back up. Yes, we do! This is normal but as part of the fitting process, and if requested to do so, the fitter can flatten the pins. 90 day returns policy. 40 minutes. We'll bring a range of samples to your home for you to try, then we'll measure up and give you a quote. Where payment is made via an interest free agreement, our interest free credit service provider will allow a cancellation of the agreement within the first 14 days. Exact arrival and completion times cannot be guaranteed due to the nature of the work. This method of amending product names is a standard industry practice. We do also sell a wide range of lovely stair rods to add those gorgeous finishing touches. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Available 6-days a week, 9am-5pm. You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. Where your choice of flooring is changing to a different type, e.g. 01689 886888, For any further information please email[emailprotected]Tapi Carpets & Floors Team. Deeper pile saxony carpets will require additional vacuuming. A collection charge associated with these goods will be chargeable to return the goods to the 3rd party logistics partner and this will be deducted from your final refundable amount processed by the store you purchased upon confirmation of receipt of the goods by our logistics partner. The 10 year fitting guarantee only applies with the full purchase of the Delivery & Care Package, carpet, accessories and underlay is made with Tapi Carpets and Floors and when your fitting service is arranged through Tapi Carpets and Floors with one of our recommended fitters. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. The appearance of your flooring may deteriorate or vary depending upon your usage, demands and aftercare. Discover flooring inspiration for every room in your home. Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH. Tapi order change/cancellation. Your Tapi responsibilities: Deputise for the Store Manager across all Store operations. Approx. Whilst we will move a reasonable amount of emptied furniture, we are unable to move items such as grand pianos or the like for obvious reasons as well as white goods. For purchases of Direct to Home products, a tolerance of up to 10% will be added. Credit is subject to application and Status. Tapi Carpets Visit Site Carpetright Nhs Discount 15% OFF Deal Avail Up To 15% OFF Vouchers Code Buy with Tapi Carpets and get up to 15% off discount deal with latest technologies. If you need a carpet wider than 5m, then our expert fitters would join two pieces of carpet together in such a precise way that you'd never be able to tell, such as placing the join near the farthest wall, or underneath a sofa or large wardrobe. If you want to make changes to your order, please contact the store where your order was placed as soon as possible. High traffic areas such as in front of chairs, beside the bed and in doorways are relevant examples of where the deterioration of appearance may occur. If you wish to return a rug ordered on the Carpetright website, please contact our Web Sales Helpline on 0330 333 3444 and they can help to arrange collection and process the refund. The other hurdle which could potentially hold up your order is fitting. The Furniture & Home Improvement Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. Dont be afraid to write too much and remember to attach any photos that relate to your complaint - it will help us to get a better picture of your concerns so we can assist you further. We recommend the use of vacuum cleaners with rotating brushes on cut pile carpets and suction only for loop pile carpets. Approx. Available 7-days a week. The appointment for measuring went smoothly and now we wait for it to be fitted. Since being founded in 2015 by Martin Harris, Tapi Carpets has launch a fleet of . Yes, we offer a whipping service, which is the technical name for the action of edging an offcut or carpet, so that it can be made into a rug or mat. Fitting is chargeable. By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking. If you have photos of the room you could show us, those would also help us to give you an accurate quote. 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